FAQ

FAQ 1 – Why Invest in a Professional Product Photographer?
There are over 250 million websites online and hundreds, if not thousands of sites carrying the same products as you. What will capture your target audience’s? The right picture.

A professional product photographer can capture customer attention and keep customer attention so that you can close the deal at a price that is sure to give you a great return on investment.

Below is a look at how professional product photography can help grow an e-commerce business:

  • Lead conversion increase
  • Building customers’ trust
  • Strengthening brand identity
  • Enhancing the business image
  • Growing search mobility
  • Building mobile-based audience

Read more: 6 Reasons Why To Use Professional Product Photography Services

FAQ 2 – Why Choosing Coconut Product Photography?

✔ 6+ Years of Experience
✔ We Operate US Wide
✔ We Only Shoot Product
✔ We Use the Best Gear
✔ Most Affordable Rates
✔ 100% Image Rights
✔ Very High Quality Images

FAQ 3 – How does the imaging process work?
FAQ 4 – What are our payment options?

We use “PayPal” and “Stripe” payment gateways. These are the two most popular safe ways to make purchases online. PayPal accepts PayPal, bank accounts, debit cards and common credit cards (Visa, MasterCard, American Express and Discover). Stripe also accepts different credit cards.

FAQ 5 – Is the payment process “secure”?

Absolutely! We DO NOT collect any payment or credit card data. You give your data directly to PayPal or Stripe that are 100% safe and secure. Please visit our Privacy Policy to learn more about it.

FAQ 6 – How long does the shooting process take?

Normally, it takes 5-7 business days for us to turn around your photos from the time we receive your products. If you need your photos in 3 business days, you can use our Rush Delivery service for an additional fee. Please check out our Pricing page to learn more about this service.

FAQ 7 – In what format will you deliver the images?

Photos are in JPEG format and 3000 x 3000 resolution @ 300dpi. And if you want, we can also send you images in “.rtf” format. Our images are all in high quality (300 dpi) resolution, and you can also download lower-quality images for use on your website.

FAQ 8 – Who owns the final photos?

Coconut Product Photography is the owner of photos, but we offer unlimited usage rights to our customers. It means that you can have a very high-quality version of your photo which can be used as much as you want for Website/Print/Advertisement/Social Media for an unlimited amount of time.

FAQ 9 – What are the locations you currently operate?

The fact that our studio is located in Washington state does not limit the range of coverage of our service. Most of our clients are from other states across the US. All that is required of them is that they should ship their product to our studio in Washington for the shooting and we will send the products and images back to them in their respective states.

FAQ 10 – Do you photograph oversized items?

Currently, we only shoot products which are not larger than 3 feet on the longest side.

CONTACT

Get in touch.

Contact us if you have any questions about our services.
Our studio is open 9 am- 6 pm Pacific time, Monday to Friday and 9 am – 4 pm Saturday.

CONTACT US

Digital Cohort
16520 Larch Way
Lynnwood WA 98037

Email: info@digitalcohort.com
Phone: +1 (425) 245 4645

ABOUT US

At Digital Cohort, our goal is to help small eCommerce businesses to launch and grow quickly. From product photography to web development and SEO, we offer awesome solutions with reasonable prices.

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